Community Guidelines

What H2H is for

H2H is for the people who are already physically near you — the friend three floors above you, the traveller from your country in the next coffee shop, the person at the airport who needs help and doesn't know who to ask, the stranger across the room you might never have spoken to otherwise.

We built it for the moments — small and large — when the room you're in turns out to be a room of strangers, and you wish you could see who's actually there.

This document is short. It tells you what we hope happens here, what we ask you not to do, and how we'll handle it if something goes wrong.

What we welcome

• People who use H2H for genuine connection — to match, to talk, to ask for help when they need it, to offer it when they can.
• Honesty about who you are. You don't have to share much. What you share, share truthfully.
• Reaching out to a stranger nearby — for a small thing, for a hard thing, or just to say hello.
• Letting people show up imperfectly. Most of us do.
• Letting other people share at their own pace. If someone keeps things brief, that's their right. If they don't want to meet in person, that's their right too. Their pace is the right pace.
• Reading the room. If someone seems uncomfortable, ease off. If they ask you to stop, stop. If they're not replying, let them be.

What we don't welcome

• Harassment, threats, hate speech, or behaviour that makes another person feel unsafe — including content targeting people for who they are or where they're from.
• Sending someone repeated messages after they've stopped replying. If they don't answer, let them go.
• Sexual content directed at people who didn't ask for it.
• Contacting, messaging, or matching with anyone you know is under 16. H2H is not for children, and we'll act on reports of underage contact promptly.
• Using H2H to follow, surveil, or track a specific person. The radar is built for nearby strangers to find each other, not for chasing anyone.
• Pretending to be someone you're not in a way that would mislead another person — fake professions, fake credentials, claimed connections you don't have.
• Spam, mass promotion, or recruiting for businesses. The Trade category is for genuine person-to-person exchange — not for marketing campaigns or commercial broadcasts.

A simple test: if you wouldn't say it to the person across from you in real life, don't say it here.

If you're under 16 yourself: H2H is intended for users aged 16 and over. Please come back when you're older — we'll be here.

Pulses — a note on care

Pulses is the part of H2H where someone tells the room how they're feeling right now. Sometimes they pulse alive or playful or curious. Sometimes they pulse lonely, heavy, or lost.

If you match with someone on a Pulse — especially a heavy one — they reached out from somewhere real. That kind of honesty takes a kind of courage most of us don't carry around with us. Treat it accordingly.

Be gentle. Listen more than you speak. If you're not the right person to be on the other end of someone's hard night, that's fine — say so honestly, wish them well, and step back. You don't have to fix anyone. Just don't make it worse.

And please — this is the one we'll ask you most directly — don't take advantage of someone in that state. If you mock or prey on another person's vulnerability, your account is removed permanently. We hold this line firmly, and the bar to come back from it is high. Hold the room for the people who showed up brave.

Announce — a note on responsibility

Announce broadcasts a message to every H2H user nearby. It's the loudest tool we offer, and it exists for moments that genuinely need the room's attention — a child separated from a parent in a crowded mall, someone lost in an unfamiliar city, a person who needs help and is waiting for it to arrive.

Use Announce for those moments. Don't use it as a megaphone for casual chat, opinions, advertising, or attention.

False emergencies — broadcasts you know aren't true — are a permanent ban. We hold this line firmly. The reason is simple: if Announce gets noisy, it stops working when it matters. Protect it for the next person who'll need it.

If something goes wrong

Every chat and every announcement has a Report option. If someone is harassing you, broadcasting falsely, or doing anything from the list above, report them. We read every report.

You can also block a peer at any time, from the chat header or from the inbox. Blocking is silent — they aren't notified, they just stop reaching you.

If we take action against your account and you think we got it wrong, write to us at legal@h2hprotocol.com with the context and what you'd like us to reconsider. We'll read it and respond. We are a small team and we will sometimes get things wrong; when we do, we want to hear from you so we can fix it.

A closing line

We wrote this because we believe the room you're in is kinder than the algorithms have led you to believe — please help us keep that true.